Fundamental techniques
in handling people
Principle 1 - Don't criticize, condemn or complain, which
means criticism only hurts the ego of another person
The greatest desire for man is the sense of importance
Principle 2 - Give honest and sincere appreciation, this
helps the person feel good about his or her self
Principle 3 - Arouse in the other person an eager want,
which means make people see your point of view as it relates to their future
expectations in achieving a worthwhile goal
Ways to make people
like you
Principle 1 - Become genuinely interested in other people,
this would help form lasting impressions and strong bonds overtime-Real
friendships are formed this way.
Principle 2 - Smile, it creates a good first impression
Principle 3 - Remember that a person's name is to that
person the sweetest and most important sound in any language, remembering and
using someone's name in any conversation builds trust and intimacy.
Principle 4: Be a good listener. Encourage others to talk
about themselves, this helps in many ways, and it shows you have a genuine
interest in getting to know the other person.
Principle 5: Talk in terms of the other person's interests,
it creates an impression of a need to be involved in the person's life and what
drives that individual
Principle 6: Make the other person feel important and do it
sincerely, this helps in making the other person feel appreciated
How to win people to
your way of thinking
Principle 1: The only way to get the best of an argument is
to avoid it, this means that you should try to avoid having an argument as much
as possible; arguments only create rifts and fights.
Principle 2: Show respect for the other person's opinions.
Never say, "You're wrong. This means let to be emphatic and show that you
care for the other person's feelings.
Principle 3: If you are wrong, admit it quickly and
emphatically, this shows you care about the relationship you have with the
other person
Principle 4: Begin in a friendly way, start by showing that
you care about the feelings of the other person by beginning the conversation
in a friendly tone
Principle 5: Get the other person saying, "Yes, yes"
immediately, this means talk with the other person in a way that you agree with
the person in all his opinions, remember the methods could be different but the
purpose should always be the same
Principle 6 - Let the other person do a great deal of the talking,
this allows the person to know that you are genuinely interested in talking
with the person creating an impression that you are more of a listener which is
a good character trait
Principle 7: Let the other person feel that the idea is his
or hers, this helps the person to assume that the idea is originally his or
hers making the person interest level to be heightened and then carry along
with the proposed plan without any delay or fights.
Principle 8: Try honestly to see things from the other person's
point of view, this helps to form a win-win situation that even though you may
not agree with him in all aspects but you arrive at a destination faster and
quicker.
Principle 9: Be sympathetic with the other person's ideas
and desires, this shows you care about the person's feelings and would like to
continue the relationship with him or her
Principle 10: Appeal to the nobler motives, make people feel
that they are honest and upright even though they may not but it helps to
relate with him or her faster
Principle 11: Dramatize your ideas, when talking with
someone about an idea; make a drama about it by putting it into action by
becoming an actor with feelings and vigor in presenting it to the person
Principle 12: Throw down a challenge, to achieve a
worthwhile aim or goal, create a challenge out of it
Be a leader: How to change people without
giving offense or arousing resentment
Principle 1: Begin with praise and honest appreciation, this
creates a bond between you and the other person; it shows that you have an
intention to speak with the person in a sincere and honest way and not finding
fault.
Principle 2: Call attention to people's mistakes indirectly,
this means instead of criticizing or condemning them you show a sense of
empathy and emotional intelligence towards the person, using kind words and
praises then adding correction points to make them see they can do better
Principle 3: Talk about your own mistakes before criticizing
the other person, this helps the person see your point of view more clearly,
shows that you are not perfect, and have made that mistake as well before,
trust and friendship is formed this way
Principle 4: Ask questions instead of giving direct orders,
this means that by offering suggestions and finding a deeper meaning into the
case in point you would find that strong relationships are formed between parties
Principle 5: Let the other person save face, this creates a
win-win situation and both parties agree without any discord or arguments
Principle 6: Praise the slightest improvement and praise
every improvement. Be "hearty in your approbation and lavish in your
praise, this means that you show the other person that he or she is special
Principle 7: Give the other person a fine reputation to live
up to, this means making the person feel appreciated and positive about his
long-term goals and achievements.
Principle 8: Use encouragement. Make the fault seem easy to
correct, this means that you appreciate the other person and would want a
positive sense of growth and self-worth
Principle 9: Make the other person happy about doing the
thing you suggest, this means that even though your idea may not be perfect;
persuade the person in such a way that he or she would be happy to carry out
your idea.
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